My Cart

Return & Refund Policy

Thank you for visiting  House of Sparrow. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may cancel your online order or return it to us i.e. if its already in your possession for a full refund or exchange. Please see below for more information on our return& refund policy.

Cancellation

For purchase made directly through our website www.houseofsparrow.com, please write to us athos@houseofsparrow.com. To arrange the pickup of  your purchase

For purchases made at third party sites (e.g. Amazon, Flipkart, Zilingo, ShopClues etc ), please refer to their cancellation policy. To avoid shipping charges deduction from your refund, please make sure you place your cancellation request before your order has been shipped.

Returns

All returns must be postmarked within (7) days of the purchase date. All return items must be in new and unused condition, with all original tags, labels attached & packaging

Return Process

To return an item, place the item securely  in its original packaging  along with proof of purchase or purchase bill, and send it to the following address:

House Of Sparrow

Attn: Returns

36 First Floor, Udyog Vihar, Phase-1

Gurugram 1220016

Haryana, India

Refunds

After receiving your return and inspecting the condition of the item, we will process your return or exchange. Please allow at least (7 to 10) working days from the receipt of your item to process your return or exchange. We will notify you by e-mail when your return has been processed.

Exceptions

For damaged or defective products, please contact us at the customer service number to arrange a refund or exchange.

Please Note.

To help us process your returns/exchange//refund request faster please make sure that  the original purchase bill is enclosed, item/s are placed in its  original packaging, are not  washed or damaged in any way or manner and all labels and tags are  intact.

Mode of Refund

  • Refund amount requested against cancellation of an online purchased item will be credited to the account linked to the same credit/debit card  that was used for the shopping. For Cash on Delivery (COD), the refund will made through NEFT. To process NEFT payment we would require the following details;

 

  • Bank Name
  • Account Holder Name
  • Bank Account Number
  • Branch Address

IFSC Code

Questions

If you have any queries or concerns regarding our return policy, please feel free to contact us at:

+911244072555

Or

customercare@houseofsparrow.com