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FAQ

Q. Do I have to register to shop at www.houseofsparrow.com?

You can shop without registering or signing up on www.houseofsparrow.com.

Q. How do I register?

To register, please click on the registration link on our website. After your registration is complete, you are entitled to receive regular updates and can avail all of the services offered at www.houseofsparrow.com.

All of your details will be saved securely in 'My Account' for you to amend at any time. If you need help registering your account, feel free to contact us at customercare@houseofsparrow.com

You can also log in using your Facebook and Gmail id to shop at www.houseofsparrow.in.

Q. Do I have to use my e-mail id and phone number for registration?

Yes, it is important to use these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.

Q. Is my personal information secure at www.houseofsparrow.com?

Absolutely  please see our Privacy Policy to know more.

Q. Are there any charges for registration?

There are no charges for registration on www.houseofsparrow.com.

Q. Will my registration expire?

No, it doesn’t expire but you can delete your account if you so desire.

Q. How do I get a new password?

Click on ‘Forgot Password’ option available on the Sign in/Register page and a link to re-set your password will be sent to you via email to your registered email id.

Q. Can I edit my personal information?

Yes, you can edit your personal information in the "My Account" section.

Q. How do I make a purchase?

Once you have found the item(s) you wish to purchase, select the colour and size and select 'Add to cart'. When you are ready to complete your order, click on the 'Go to checkout' button to view your shopping bag. Here you can review your order before proceeding to the next step.  

To place an order, we'll need your delivery and billing address, and once you've selected your delivery option and provided your payment details, click 'confirm order'.

If you have any questions regarding this process, or have any difficulties placing an order, please write to us on customercare@houseofsparrow.com

Q.I want an item, but it is sold out, is there any chance I can still get one?

You can place a request for any sold out item/s that interests you by sending an email to customercare@houseofsparrow.com

Q. Which payment methods does House of Sparrow accept?

You can make your payments via  Visa, Mastercard, Netbanking, Paytm, Google pay, Phone pay.

Q. Can I change my shipping address after my order has shipped?

Yes, you can change your shipping address provided the item hasn’t been despatched already. Once an order has been despatched, the delivery address cannot be changed. If you have moved house and want to receive the parcel on its way to your old address, try contacting your local Post Office to organise a redirection. For more information on the same please check our Terms and Condition.

Q. How will I know you received my order and when will the payment be deducted?

You will receive an order confirmation email within 12 hours of your order being placed. In case if you do not receive any email, please email to customercare@houseofsparrow.com.

Payment is deducted as soon as you place the order.

Q. How much is delivery?

Please see our delivery page for details of our delivery prices and services.

Q.How long will delivery take?

Please see our delivery page for details of delivery times.

Q.Can I track my order?

You can view tracking information in the 'My Account' section.

If your order has not arrived after 10 days, please send an email to customercare@houseofsparrow.com

Q. How long do I have to make a return?

Our standard returns period is within 10 days of receipt.

House of Sparrow does not charge for courier for return items. Simply send your purchase to us (unworn and in the original condition with all tags intact) using the free returns label enclosed with your order.

Q. How do I leave a review?

 You can post your comments/opinions/reviews on our website as well as on  Facebook and Instagram.